Refund policy

Return Policy

Effective Date: 7/23/26

At Beyond Beautiful, we strive to ensure every customer is satisfied with their purchase. Due to the nature of skincare and medical-grade products, we only accept returns under the following conditions.

Returns are accepted within fourteen (14) days of delivery for unopened and unused products only.

Products must:

Be unopened and unused
Be returned in original packaging and original product box
Include all original components and inserts
Be in resalable condition

Used or opened products are not eligible for return.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used products, unless the product packaging was defective upon opening
Final sale items
Sale or discounted items
Products damaged due to misuse, neglect, or improper storage

Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, you must contact Beyond Beautiful within three (3) days of delivery.

To process a damaged or incorrect order claim, customers must provide:

Clear photos of the damaged product and packaging, submitted via email to orders@beyondbeautifultexas.com within 48 hours of receiving the product
Photos of the shipping box and shipping label
Order number and contact information

Once the claim is approved, Beyond Beautiful will provide a prepaid return shipping label via email.

Returned items must be shipped back within fourteen (14) days of receiving the return shipping label.

Return Shipping

Beyond Beautiful provides prepaid return shipping labels for approved returns.

Customers are responsible for securely packaging returned items to prevent damage during transit.

Beyond Beautiful is not responsible for products lost or damaged during return shipment if improperly packaged by the customer.

Refund Processing

Approved refunds will be issued to the original payment method once the returned product has been received and inspected.

Please allow 14 business days for refund processing after the return is received.

Original shipping charges are non-refundable unless the return is due to an error by Beyond Beautiful or carrier damage.

Refused Returns

Beyond Beautiful reserves the right to refuse returns that:

Do not meet the conditions outlined in this policy
Are returned used and/or opened
Are returned without original packaging
Are returned outside the approved return window

Contact Information

Final decision on any returns or refunds is at the discretion Beyond Beautiful. Beyond Beautiful is not responsible for any delays by shipping vendors.

For return requests or damaged order claims, please contact us via email at orders@beyondbeautifultexas.com.

Address: 6213 Chappell Hill St, Ste A, Plano, TX 75093

Email: orders@beyondbeautifultexas.com

Phone: 92-608-0990

Business Hours: Monday–Thursday, 9:00 AM–5:00 PM CT

Refunds

Effective Date: 7/23/26

Refunds Are Only Issued For

Approved returns of unopened and unused products
Damaged products reported within the required timeframe
Incorrect items shipped by Beyond Beautiful

All refunds are subject to inspection and approval upon receipt of returned merchandise.

Refund Method

[[ATTORNEY / OWNER TO CONFIRM: this sentence conflicts with the section above ("Refunds Are Only Issued For" lists non-defect scenarios) — confirm intended policy before publishing]]

Beyond Beautiful will refund to the credit card used for the initial product purchase. Refunds to alternative payment methods will not be issued.

Beyond Beautiful offers:

Online store credit, valid for online redemption for up to 6 months
Product exchanges within 14 days of delivery — see Return Policy for details

Damaged Products

Customers must notify Beyond Beautiful within three (3) days of delivery if a product arrives damaged.

Claims submitted without photographic evidence will be denied. Required documentation includes:

Photos of the damaged product
Photos of the original packaging
Photos of the shipping box and label

Incorrect Purchases

If a customer accidentally purchases the incorrect product, unopened and unused items may be eligible for store credit or product exchange within seven (7) days of delivery.

Products must remain sealed and in original packaging, and the customer is responsible for the additional cost of shipping for the exchange.

Refund Processing Time

Refunds are typically processed within 7–10 business days after the returned product is received and inspected.

Depending on the customer's financial institution, additional processing time may apply before funds appear in the account.

Chargebacks

Customers agree to contact Beyond Beautiful prior to initiating a payment dispute or chargeback to allow the opportunity to resolve the issue directly.

Fraudulent chargebacks or abuse of the chargeback process may result in denial of future purchases and submission of supporting documentation to the payment processor.